Delivery & Shipping

Welcome to Dosa Village!

These delivery and shipping terms and conditions outline the rules and regulations for the delivery services provided by Dosa Village, located at https://dosavillagestockport.co.uk. By placing an order with us, you agree to be bound by these terms and conditions.

Delivery Service Areas

1. Service Area:
   • We offer delivery services within [specific area or radius, e.g., 5 miles of our restaurant location].
   • Orders outside this area may not be eligible for delivery.

Ordering

1. Placing an Order:

   • Orders can be placed through our website, mobile app, or by phone.
   • Please provide accurate and complete information for your delivery.

2. Order Confirmation:

   • You will receive an order confirmation via email or SMS once your order is successfully placed.

Delivery Times

1. Estimated Delivery Time:

   • Delivery times are estimates and may vary based on factors such as order volume, traffic, and weather conditions.
   • We aim to deliver orders within [specified time range, e.g., 30-45 minutes] of order confirmation.

2. Peak Hours:

   • During peak hours and holidays, delivery times may be longer than usual. We appreciate your patience and understanding.

Delivery Fees

1. Standard Delivery Fee:
   • A delivery fee of [amount, e.g., $5] will be added to each order within our service area.
2. Minimum Order Requirement:
   • A minimum order amount of [amount, e.g., $20] is required for delivery.

Payment

1. Payment Methods:
   • We accept [list accepted payment methods, e.g., credit/debit cards, online payment platforms].
2. Payment at Delivery:
   • Payment must be completed online at the time of ordering. We do not accept cash on delivery.

Order Accuracy

1. Checking Your Order:
   • Please check your order upon delivery to ensure all items are correct.
   • If there are any discrepancies, please contact us immediately.

Refunds and Returns

1. Refund Policy:
   • Due to the perishable nature of our products, we do not accept returns.
   • If there is an issue with your order (e.g., missing or incorrect items), please contact us within [specified time frame, e.g., 30 minutes] of delivery for resolution.
2. Processing Refunds:
   • Refunds, if applicable, will be processed back to the original payment method within [specified time frame, e.g., 7-10 business days].

Cancellations and Modifications

1. Cancelling an Order:
   • Orders can be cancelled within [specified time frame, e.g., 10 minutes] of placing the order. After this time, cancellations may not be accepted.
2. Modifying an Order:
   • If you need to modify your order, please contact us as soon as possible. We will do our best to accommodate changes but cannot guarantee modifications once the order has been prepared.

Liability

1. Limitation of Liability:
   • Dosa Village is not liable for any direct, indirect, incidental, or consequential damages arising out of or related to the delivery of our products.

Contact Information

– For any questions or concerns regarding these terms and conditions, please contact us at:
– Dosa Village
– 115-117 Buxton Rd, Heavily, Stockport SK2 6LR
– 01617945156
– dosavillage@yahoo.co.uk